Terms-Policies

Terms & Conditions

By accessing and purchasing from this site the user confirms that they are legally entitled to do so, and are at least 18 years of age. Our products contain nicotine, and are nicotine delivery devices. It is unlawful to purchase these products if you are under the age of 18. 

Customers are responsible for familiarity and accordance with their state’s or nation’s laws regarding the products retailed on this site.  Golden Vapors LLC is not to be held responsible for seizure of shipments or legal action resulting from improper accessing or purchasing from this site.

If you are under the age of 18, you should leave this site, and not order any of our products.

Nicotine is a poison and over-consumption can cause serious health problems.

All products retailed at this site are to be kept out of the reach of children.  Small children ingesting nicotine contained in e-liquid can become seriously ill, and could even cause death.  It is your responsibility to keep it up high, and away from children and pets.

Products are not to be used by women who are pregnant or nursing. If you have any per-existing medical conditions, you should consult your doctor before purchasing and using any of our products.

An electronic cigarette is not a smoking cessation device, but only an alternative to cigarette smoking. You have the ability to choose your nicotine level in your vape juice.  We try to give information to help point you in the right direction for nicotine strength, but it is ultimately your choice.

If you smoke less than 1/2 pack a day, we suggest either the 6 or 12 mg nicotine levels for your starting point.

If you smoke a pack a day or less, we suggest you start at 12 mg nicotine level.

If you smoke more than a pack, but less than 2 packs a day, we suggest the 18 mg level.

If you currently smoke more than 2 packs a day, we suggest the 24 mg nicotine level.

If you do not currently smoke at all, we suggest you do not use our products with nicotine.  We sell vape juice with no nicotine for those that wish to vape but do not want the nicotine.  However, we would rather you not pick up a new habit, if you are not already a smoker.

Golden Vapors LLC  is not to be held responsible for improper use of the products.

The trademarks, names, and logos displayed on this website are registered and unregistered trademarks of the website owner.  Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect, or consequential), personal injury, or expense of any nature whatsoever which may be suffered by the site user or any third party as a result of, or which may be attributable, directly or indirectly, to user’s access and use of the website, products it retails, or information contained within.

All photos and text on this site are copyright protected.  Use of this website and its products shall in all respects be governed by the laws of the state of Tennessee, US, regardless of the laws that might be applicable under principles of conflicts of law.  The parties agree that the Tennessee courts located in Bradley County, Tennessee, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

Refund/Exchange Policy

All sales of clearomizers, cartomizers, atomizers, vape juice, and batteries are final, due to the nature of their intended use. We do not offer refunds or exchanges on any of our products regardless of whether they have been used or not, unless it is one of our warranty covered items.

14-Day Warranty

Please test all products for defects upon receiving your order; especially when ordering in bulk. Please notify us immediately if an item is DOA/defective.  At this time, we charge all of our ego starter kits, to make sure they get their full initial charge, and test them at this time.

The following Products (unless specifically stated otherwise), carry an implied, industry-standard 14-Day warranty against defects due to manufacturing or failure. Ego batteries,  ego battery chargers, (both the USB part and the wall adapter), as well as the itaste VV, and MPVs.   Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer. The 14-Day warranty begins on the day the product is delivered and not on the day it was put to use.

Items not covered under our 14-day warranty:

Cartridges, cartomizers, atomizers, e-Liquid, and clearance items.
Scratches and discoloration are considered normal wear and tear and is not covered by warranty.

Dead on Arrival (DOA)
Cartomizers, HV atomizers and Clearance items (excluding eLiquids) are only covered by our DOA warranty. DOA items must be reported to us within 48 hours of receiving them.

Order Cancellation Policy
Please submit any cancellation via email to tim at goldenvapors.com . Once the order has been shipped, we will not be able to cancel your order. Please note, we attempt to ship all items within 24 hours.

Compatibility
We can not guarantee that our parts and products are compatible with those of other manufacturers or suppliers. So many places manufacture similar items that should be compatible, but with so many, it is likely that not all are going to work with all other products.

E-Liquid / Vape Juice:

We can not accept any returns of our eliquid.  We do our best to describe the flavor on our site, to hep you make an informed choice.  Due to health and safety concerns, it is not possible for us to accept back any bottles that have been sent out, period.  Also note, that at this time, our bottles do not come with a child resistant cap.  However, int he near future, we will have them on all bottles of our vape juice. With or without this, it is still up to you to keep this poisonous liquid up high and out of the reach of children and pets.

Privacy Policy:

We collect information on our website when you place an order, for the purpose of fulfilling your order.  We do not store any credit card information on our servers and they are never sent anywhere via email.   We may send you an email about your order, or we may send an email once a quarter about specials we are running.  We will not ever sell or give your personal or contact information to any other party for any reason whatsoever, except through our secure SSL server to our card processor company for processing your order.

We protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information.

These security measures include: password protected directories, and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely.

All supplied sensitive/credit card information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. It is never stored on our server.

Credit cards;

We accept the following credit cards:  Visa, MasterCard, and Discover.

There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon submission of your order.

 

Multiple Product Orders;

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for all products at time of purchase. You will only be charged for shipping at the rate quoted to you on your purchase receipt if an order is split into multiple shipments. Generally this will not happen, however, having retail and on line sales, once in a while we will not remove an item from the on line inventory before someone orders one.  If the item is not set to arrive to us in a short amount of time, we will notify you to see if you are willing to wait for it, or have us refund you for the item.

 

Purchase Policy;

By purchasing products from Golden Vapors LLC, you certify and agree that you are over 18 years of age, and that products purchased from Golden Vapors LLC are to be used solely by persons over the age of 18.  It is unlawful to purchase nicotine delivery products for anyone under 18 years of age.

You agree that no claims about safety, health benefits, or uses for the products were specifically stated by Golden Vapors LLC.

You assume all liability for proper use of the products purchased from Golden Vapors LLC.

Golden Vapors LLC will not be held liable for any personal and/or property damage, illness, injury or financial loss caused by the use of the products or inability to use the products purchased from Golden Vapors LLC.

Products sold by Golden Vapors LLC have not been reviewed by the FDA and are not intended to treat, diagnose, prevent or cure any disease.
Comments, and or, reviews posted by visitors or customers of Golden Vapors LLC, or associated websites, do not represent the opinion of Golden Vapors LLC or its employees or representatives.